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How to Incorporate Key Customer Experience Practices Into Your Design Today

Instituting a few changes for a more positive CX isn’t rocket science. A few key practices make a big difference. Here are 10 ways to…

16 Jan 2019 • 5 min read
How an Eye Infection Led to an Improved Business Model

Last month, I found myself in the emergency room with an eye infection. As I sat with many others, I noticed, with my unaffected eye,…

14 Jan 2019 • 3 min read

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